239-289-9796
.
How do I make an appointment?
– You can call our office at 239-289-9796 to make an appointment.
What is the cancellation policy?
– We require 24 hour notification, prior to your set appointment time, for any cancellations or changes. There is a $100 cancellation fee for any appointments that are cancelled within 24 hour of your appointment time. Please call or text our office directly at 239-289-9796 to cancel or change your appointment. If you call outside our normal office hours, please leave a message with our answering service and mentioning your therapists name to cancel. Our office is open Monday through Friday 9am to 5pm.
How can I contact my therapist if I want to leave them a message?
– You can call our office at 239-289-9796 or email us at [email protected] to leave a message. All messages with be handled with confidentiality and during normal business hours, Monday through Friday 9am to 5pm.
What type of insurances do you accept?
– We accept a variety of insurances. Please visit our “Payment” page here.
When will my credit card be charged?
– We charge the card on file the day after your session. If your session falls on a Friday or weekend, the card will be charged the next business day.
Why Therapy?
– Have you ever felt overwhelmed by stress, anxiety, or depression? Very often, people want the support of loved ones and friends, but do not want to burden or worry them. Sometimes sharing distress with friends and family can also lead to unwanted judgement or advice. This can cause you to feel lonely and unable to find resolutions to problems. Participation in therapy with a trained mental health professional provides the opportunity to confide in a neutral party outside of your daily life who’s only intention is to facilitate understanding of underlying triggers for distress, finding effective and healthy coping patterns, and solutions to problems. Speaking to a nonjudgmental or personally invested party, is often the most valuable aspect of counseling and leads to the most significant improvements in managing distressing thoughts and feelings. In fact, research has shown that a strong therapeutic relationship is the leading factor in producing successful outcomes in therapy. At the Counseling Associates of America, we have several trained clinicians ready to help you work toward the growth you are looking for!
How does virtual sessions work?
– Virtual sessions are the same as in person sessions- just through a video. Your therapist will send you a Doxy.me link, before your appointment which is a secure video service we use. With just an easy click, you are then connected with your therapist. Click the Doxy.me link and enter your name to enter the waiting room, once your therapist is ready the session will begin.
What can I expect when coming to the office for in person therapy?
– In our Naples office you can expect to be greeted by our Patient Advocate, who is there to ensure you are all set for your appointment. Shortly after, your therapist will greet you in the lobby and guide you to their private office to begin your session. In our Ft Myers office, please have a seat in the lobby and your therapists will greet you in the lobby.
SMS PRIVACY POLICIES
COLLECTION OF PHONE NUMBERS
Counseling Associates of America will collect your phone numbers only when you voluntarily provide them to us, for example, during intake paperwork, transactions, inquiries, or through our online contact us page. You can opt in to receive these SMS messages either when completing the online contact us page or when you complete your intake paperwork to become a client.
USE OF PHONE NUMBERS FOR SMS
Your phone numbers are primarily used to provide you with appointment reminders 24 hours before your appointment or communication with our office regarding questions, appointments, and any changes you need to provide us with. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Grasshopper to send all SMS communications to users who have opted in. Please view Grasshoppers privacy policy at https://www.goto.com/company/legal/privacy/us with information on how they use user information.
You may receive messages weekly or as needed based on your appointments. Appointment reminders are sent 24 hours before scheduled appointments. In the event a promotional or marketing email be sent clients can reply Help to leave more to any opt out verbiage to opt out (see below).
OPTING OUT OF MARKETING MESSAGES
If at any time you wish to stop receiving marketing SMS from us, you can opt out by
-Texting STOP to opt-out
-Texting UNSUBSCRIBE to opt-out
-Texting CANCEL to opt-out
-Texting QUIT to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
PRIVACY OF PHONE NUMBERS
All user data is protected by encryption and access controls to prevent unauthorized access. We conduct regular security audits. Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
CHANGES TO THIS POLICY
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at 239-289-9796.
